Thank you for shopping at Sogut Bazar. We are committed to providing a transparent and reliable shopping experience for our customers. If you face any issue with the product you received, you may request a return or refund under the following conditions.

1. Eligible Reasons for Refund

Refund or replacement may be applicable in the following cases:

• Wrong product delivered

• Product received damaged or defective

• Product does not match the description or images

• Missing parts or incomplete items

2. Refund Request Time

• Customers must report the issue within 24 hours of receiving the product.

• Requests made after the specified period may not be eligible for refund consideration.

3. Return Conditions

To be eligible for a return or refund, the product must:

• Be unused and in its original condition

• Include the original packaging, tags, and accessories

• Be accompanied by proof of purchase (Order ID or invoice)

4. Non-Refundable Situations

Refunds will not be applicable in the following situations:

• Damage caused by improper use by the customer

• Product returned after being used or opened

• Certain discounted or promotional items

• Change of mind after purchase

5. Refund Process

• Once the returned product is received and inspected, we will notify you regarding the approval of the refund.

• Approved refunds will be processed within 5–10 working days.

• Refunds may be issued through the original payment method or mobile wallet.

6. Shipping Charges

• Return shipping costs may be borne by the customer unless the return is due to an error from Sogut Bazar.

7. Contact

For any refund or return related queries, please contact our customer support team.